Service Clinical Specialist

Company Information 

My client currently has an opening for the position of Service Clinical Specialist - MRI, in Southern CA. This will be an in-house position for a large company with great benefits.  This company is growing and has a culture that is geared towards a good work-life balance.  They take excellent care of their customers and employees.

Job Description

  • Provide escalated support and solutions for clinical issues by phone regarding MRI

  • Provide documentation, applications advice, and on the job training to support Customer Specialists

  • Answer customer calls and provide MRI guidance to the customer

  • Meet productivity standards of average call time, number of transactions per hour, average speed to resolve issues

  • Review department calls to improve call center success

  • Make suggestions on department protocols and methods for tracking performance

Qualifications

  • Two-year degree in radiological technology

  • A.R.R.T. (MR) Registration

  • Thorough knowledge of MRI acquired from clinical experience

  • MRI knowledge and customer service/patient care experience

  • Excellent communication skills, verbal and written

Compensation and Benefits

  • Base compensation will be around $90,000 and additional overtime is available

  • Medical, dental, vision, PTO, sick pay, vacation, 401k

If you are interested in this opportunity and you have the experience and meet the job qualifications, please apply on-line at www.newburghgroup.com, click on Current Positions and click on Job #0718-4288 click Apply and follow instructions. If you meet the qualifications that the client seeks, you should receive a response within 48 hours.

CONFIDENTIALITY

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Location: 

Southern, CA

Reference Number: 

0718-4288